Frequently Asked Questions
Everything you need to know about shopping with Luxe by Kan.
What shipping methods do you offer?
We provide standard, express, and overnight shipping options. All orders are processed within 1-2 business days, and tracking information is sent via email immediately upon dispatch.
What is your return policy?
Luxe by Kan offers a 30-day return policy for most items. Products must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
How can I ensure the quality of the products?
Quality is our top priority. Every item in our collection undergoes a rigorous multi-point inspection process to ensure it meets our premium standards before it reaches your door.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our real-time tracking portal.